About 50 workers used several big, white mail bags to gather the letters. Three Pos Malaysia vans were stationed near the area.
A check by The Star at 8.30am yesterday found that the staff first inspected the area before descending the ravine to collect the undelivered letters.
The arduous task was completed two hours after it began.
Pos Malaysia chairman Tan Sri Khamil Jamil and group CEO Datuk Iskandar Mizal Mahmood were at the site to supervise and monitor the operations.
“We are also looking at surrounding areas,” Pos Malaysia group head of corporate communications and customer care Datuk Rohaiza Hashim said. “Pos Malaysia welcomes any information from the public. We remain committed to meeting the delivery service level.”
On Saturday, The Star reported that residents found heaps of undelivered letters in the ravine. Pos Malaysia has sacked the three postmen involved.
The incident has left a number of Ukay Heights residents reeling in frustration.
“We were shocked and angry when we found out about it,” said housewife Hazarina Manang. “Some of us have not received our letters for more than six months,” she said.
“My husband has not been getting his mail from clients, bank statements, cheques, letters from our families overseas and our bills,” added the 36-year-old. “We hope Pos Malaysia will be able deliver the letters quickly.”
Another resident, Christian Hillier, who is an SPCA committee member, said they did not know if there were letters missing as one would not know if someone had corresponded with them via mail.
“It’s not like we do not get mail every day, but just on certain days,” said the 47-year-old. “And based on the letters that were found, I believe this has been going on for more than a year.”
Fiona Suleiman, a Ukay Heights resident since 1985, was relieved that the problem had been detected.
“I get my utilities bills but I haven’t been receiving any other mail for months.”
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